Digital Health in India: An Empirical Study on Awareness, Usage, and Trust in EHR and Health Wallet Systems

Abstract

Digitizing patient records known as electronic health records (EHR) is the growing trend in healthcare industry. EHR includes data generation, storage and exchange in a digital way. In India, it is made possible by establishing the Ayushman Bharat Digital Mission (ABDM), which encourages interoperable, consent-based, and patient-centric health data interchange via Ayushman Bharat Health Account (ABHA). Digital Health Wallets (DHWs) are the latest invention and become an effective management of personal health information (PHI) in EHR. In this context, this article explores empirical survey-based examination of healthcare data gathered from various demographic groups and maps the characteristics of a DHW. By examining data on digital access to healthcare this article raises questions about DHW awareness, usage trends, perceived advantages, adoption hurdles, and trust-related issues. The survey results replicate the public's significant support for government-regulated and blockchain-enabled health wallets, the growing awareness of digital health efforts, and the ongoing difficulties with digital literacy, privacy, and interoperability. In order to promote the fair and long-term adoption of DHWs in India, the study ends with important insights and suggestions for legislators, tech companies, and healthcare providers.