LOGANATHAN, Raghunath; VAKKALAGADDA, Tarun; POTTURI, Pranitha. Quantifying Cost Reduction from IT Service Management Automation in Fortune 500 Enterprises. International Journal of Artificial Intelligence and Machine Learning, [S. l.], v. 6, n. 7s, p. 1093–1101, 2026. Disponível em: https://svedbergopen.com/index.php/ijaiml/article/view/1169. Acesso em: 24 aug. 2026.