Abstract

The aim of this study is to enable reader to understand the subject of communication and emotion by working in business organizations, and the impact of these two aspects on achieving results in the organizations in which they operate. One of the ways to manage human resources is through communication and emotion. Thematic of connection between communication and emotions affecting the employee and the workgroup, and their impact on increasing work effectiveness is a highly complex topic. Employee communication and emotion has a direct impact to workplace productivity and orgaizational commitment. This research paper thematizes ten (10) studies that are closely related to the subject of communication and emotion in a business environment. Research on this subject have been explained in an understandable manner to a reader to emphasize the importance of these two topics in the organization of work and interpersonal relationships with colleagues they share workplace with. Systematic search for relevant papers related to communication and emotional approach to business in order to maximize efficiency and organization in the business environment will create comprehensiveness in knowing the basic principles of communication and emotion management in the business environment. The results suggest that emotion and communication are key to good and successful business organization, and that by knowing about them and controlling them, the highest results and success of the work group within the business environment can be achieved. People who work and perform jobs in organizational structures should pay more attention to the so-called “Selfmanagement” which includes emotion management skills, and “Words-management” that enable us to communicate effectively in everyday business situations. Based on the information in the foreign and domestic literature in the field of  communications and emotions in business environment, it is necessary to draw certain conclusions that may be recommended for further research in this field.

Keywords: Workplace organization, Team, Human resources, Leader